1. Free Sample Policy
- Free samples are provided at no cost
- No refunds applicable for free services
- If dissatisfied, you may provide feedback for service improvement
2. $5 Rush Service Refunds
- Full Refund: If we fail to deliver within 12 hours
- Partial Refund: If delivered after promised time but within 24 hours
- Quality Issues: Full refund if output doesn't meet basic quality standards
- Wrong Product: Full refund if we process the wrong item
3. Package Deal Refunds
- Pro-rated refunds for undelivered images in multi-image packages
- Full refund if we cannot complete your package order
- Quality guarantee: Refund available if majority of images are unusable
4. What We Don't Refund
- Subjective style preferences ("I don't like the color/style")
- Changes in your business needs after order placement
- Delivered orders that meet specified requirements
- Processing delays due to unclear or low-quality source images
5. Refund Process
How to Request a Refund:
- Email us at bohogenic.ai@gmail.com
- Include your order details and reason for refund request
- Allow 24-48 hours for review and response
- Approved refunds processed within 3-5 business days
6. Revision Policy
Before requesting a refund, consider our revision service:
- One free minor revision included with paid services
- Additional revisions available for small fee
- Revisions must be requested within 7 days of delivery
7. Satisfaction Guarantee
We're committed to your success. If you're not satisfied with our service, we'll work with you to make it right. Our goal is to help your Etsy business thrive with beautiful lifestyle images.
8. Contact for Issues
Have questions about our refund policy? Need to discuss a specific situation? We're here to help and find a fair solution.
Last updated: 8/24/2025
Contact for refunds: bohogenic.ai@gmail.com
Response time: 24-48 hours
Processing time: 3-5 business days